Hi Guys,
May I know in which Module the "Workforce engagement management in Creatio" belong to? because i saw Creatio had a clip like this:
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18:31 Jun 26, 2025
Hello,
The “Workforce Engagement Management” functionality you saw in the video is part of Service Creatio - the module responsible for case management, agent productivity, omnichannel communications, and workforce engagement features.
“Workforce Engagement Management” enables agents and supervisors to access and update workforce management data via telephone.
Have a nice day!
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