CF7-3rdParty Integration Failure - WordPress plug-in for Creatio

Hi Community,

Has anyone else experienced these errors with the WordPress plug-in for Creatio?

 

The WordPress plug-in is implemented in a webform on our company website, and creates a new Lead in Creatio and notifies a email address of the details.

 

This error doesn't seem to affect the Lead creation in Creatio, but it is preventing the automated email notification.

 

Error sample below.

 

Thanks!

 

Edward

 

There was an error when trying to integrate with the 3rd party service {Creatio Lead Capture} (https://episoft.creatio.com/0/ServiceModel/GeneratedObjectWebFormService.svc/SaveWebFormObjectData).
 
**FORM**
Title: Cancer/EMR Lead Form
Intended Recipient: email@domain.com
Source: https://XXX.com/wp-json/contact-form-7/v1/contact-forms/1555/feedback
 
**SUBMISSION**
Array
(
    [timeout] => 20
    [body] => {"formData":{"formId":"3617d03d-e300-4f20-bd8d-c36feb88de7f","formFieldsData":[{"name":"Name","value":"FirstName LastName"},{"name":"Email","value":"email@domain.com"},{"name":"MobilePhone","value":"MobilePhoneNumber"},{"name":"Company","value":"client"},{"name":"BpmRef","value":"domain.com.au"},{"name":"BpmHref","value":"https:\/\/XXX.com\/"},{"name":"BpmSessionId","value":"c98b6b3d-ac7d-da96-9ebf-1e1260e6ff61"}]}}
    [sslverify] => 0
    [headers] => Content-Type:application/json
)
 
 
**RAW RESPONSE**
Array
(
    [safe_message] => error object
    [object] => WP_Error Object
        (
            [errors] => Array
                (
                    [http_request_failed] => Array
                        (
                            [0] => cURL error 28: Operation timed out after 20001 milliseconds with 0 bytes received
                        )
 
                )
 
            [error_data] => Array
                (
                )
 
            [additional_data:protected] => Array
                (
                )
 
        )
 
)

 

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3 comments

Hi Edward,

Are you still experiencing this issue? If so, please check this guide and make sure the add-on is set up correctly:

https://community.creatio.com/articles/bpmonline-plugin-wordpress-gravi….

Hi Irina - yes I am still frequently experiencing this issue.

The add-on is setup as per the guide so I can only think there is a bug in the plugin.

Hi Edward,

Can you please confirm that:

1. The plugin creates all leads (despite the error notification above) correctly.

2. Automated email notification about new leads is configured using a business process in Creatio.

This information will help us investigate the issue further.

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