Dear Creatio-Community,
I have set the record deactivation functionality for the Contacts object and set some contacts to "inactive".
Now I have the following problem:
There is an inactive contact in my Creatio system that has the same email address assigned to it as an active contact. This is correct as far as it goes.
However, the Creatio system now automatically links an incoming e-mail (e-mail account is synchronized with Creatio) with the inactive contact. This is not correct.
Is there any way I can prevent this?
Regards
Like
Dear Florian,
In this case, you can try to desynchronize/unlink this e-mail from an inactive user, as the email linking logic will choose the user with whom this email address is synchronized. Record deactivation's main function is to filter out certain records, so they do not show in quick filter for example, for in lookup dropdown menu. Also, you can try to delete the inactive user altogether.
Also, we will register an idea to our developer's team to expand the functionality of this function. Thank you for making Creatio better!
You can see more information regarding record deactivation function on Creatio Academy: https://academy.creatio.com/docs/developer/development_tools/creatio_id…;
Have a nice day.