Hi;
We start testing incoming mail synchronization to manage in Creatio communication from customer.
We use Exchange listener put on Kubernetes to get mails from designated mailbox.
From time to time exchangelistener restarted and lose connection with mailbox and we have to synchronize it again manually
Is there any mechanism to check if connection is established and if not recreate it?
Like
Hello,
Thank you for reaching out regarding the Exchange Listener connection issue.
Currently, we do not have a ready-made monitoring tool that automatically detects a lost connection and recreates it for the Email Listener. However, there is a general mail diagnostics page available in your environment that you can use to check the connection status manually:
https://YOUR_SITE/0/ClientApp/#/IntegrationDiagnostics/EmailListener
You can use this page to verify whether the listener is currently connected to the mailbox, which should help reduce the need for manual troubleshooting each time.
That said, we understand that an automatic health-check and reconnect mechanism would be valuable, especially since the listener running on Kubernetes can lose its connection unexpectedly. We will log this as a feature request/idea for our development team to consider for a future improvement.
Thank you for reaching out!
