Unable to Find Customer Email Replies in Creatio After Bulk Email Campaigns
Hi,
We have started a campaign and sent bulk emails through Creatio. We would like to understand where customer email replies are stored or tracked within Creatio.
We are able to reply to the emails, but we are unable to identify where the incoming customer replied messages are visible in the system.
Could anyone please clarify where these replies can be viewed or how reply tracking works in Creatio?
Creatio version : 8.3.4.2753
Thank you!
Like
Reply tracking is not really working in Freedom UI (it cannot trigger the next step in a campaign). However in order to view replies the way we did it was to set up a mailbox with the return email. Then create an account and contact record with same email address. This way inbound emails should automatically link to that record for you to view under email history
Rob Watson,
Good trick !
However, it would be great if it could trigger next steps ! :)