Question

Unable to Find Customer Email Replies in Creatio After Bulk Email Campaigns

Hi,

We have started a campaign and sent bulk emails through Creatio. We would like to understand where customer email replies are stored or tracked within Creatio.

We are able to reply to the emails, but we are unable to identify where the incoming customer replied messages are visible in the system.

Could anyone please clarify where these replies can be viewed or how reply tracking works in Creatio?

Creatio version :  8.3.4.2753

Thank you!

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