Case Assignment Based on BU

Subject: Case Assignment Based on SBU

Hi Team,

I have a requirement in the Cases section where the assignees should be determined based on BU.

For example, if a Case is associated with an BU like ABC, then only the users mapped to that specific BU should be available or assigned to the Case. The idea is to ensure that assignment visibility and ownership are restricted and aligned with the respective SBU structure.

Has anyone implemented a similar use case or can suggest the best approach (Business Rules, or any configuration)?

Any guidance would be appreciated.

Thanks in advance!