Pre-configured page is not automatically opening on timed business process
Hi All,
I created a business process that runs every 15 mins to read all activities that have result not filled in and I want to send pre-configured page to all users for each of these activities to fill the result. But the page is not popping-up; although the notification is working and the user is getting the notification in the notification panel.
Thanks for your help!
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Hello Puneet,
Thank you for your message.
If a business process is configured to start using a Start timer (for example, every 15 minutes), the process is executed by the system scheduler. In this scenario, the process runs in the background on the server, without direct interaction with the user session.
As a result, all elements that follow the Start timer event are also executed in the background context, regardless of their individual settings. Because of this, UI elements such as pre-configured pages cannot be opened automatically for users.
Instead, when the process reaches the step that requires user interaction, the user receives a notification and can open the corresponding page from the Process Actions sidebar to complete the step manually.
This is expected system behavior when processes are initiated by a timer.
Andrii Kendzor,
Thanks for your response. How can I make it work as in user gets the popup of pre-configured page?
Hi,
Thank you for your question.
A pre-configured page can only be displayed automatically when a business process is executed within an active user session. Since your process is started by a Start timer, it is executed by the system scheduler in the background, and therefore it cannot open UI elements such as pop-up pages for users.
To achieve the behavior you described, the process would need to be started within a user session, for example by a button or manual process launch. In such cases, the pre-configured page can be displayed as a popup for the user.
If the process must continue to run automatically every 15 minutes, the recommended approach is to keep the timer-based process and notify users through notification panel, from where they can open and complete the task.