I have configured the Forgot Password / Password Recovery functionality in Creatio, but still not receiving the password recovery email.
I have Password recovery for users is enabled
- Registration and password recovery mailbox (SSPRegistrationMailbox) is configured and active
- SMTP settings are complete and test email works
- Website URL system setting is configured
- Password recovery email template is active
- User is active and has a valid email address
After clicking Forgot password, the confirmation message is shown, but no email is received.
Could you please suggest additional settings, logs, or backend checks required to troubleshoot this issue?
Thank you.
Like
Hello,
First, please check the Audit log section for any entries related to password recovery attempts. This may help identify whether the request is being registered correctly and whether any delivery errors are recorded.
If the Audit log does not provide enough details, we also recommend reviewing the application logs on the server side. Please look for any errors or exceptions related to password recovery and email dispatch, for example: PasswordRecovery, SSPRegistrationMailbox, PortalRecoveryPasswordEmailTemplate, SMTP, or SysEmail.
Additionally, please ensure once again that the “Mailbox for registration and password recovery” (SSPRegistrationMailbox) system setting points to the correct authorized mailbox, as described in the official documentation:
https://academy.creatio.com/docs/8.x/setup-and-administration/administr…
Finally, it may be useful to check the Email messages section to confirm whether the recovery email is being generated and what status it receives (Sent, Pending, or Error).