Issue Adding WhatsApp Channel in Creatio WhatsApp Integration

Hi Creatio Support,

We are facing an issue while setting up the WhatsApp channel in Creatio.

For your information, I created a trial Creatio CRM instance to test the WhatsApp integration. I followed the steps mentioned in the link below:

Set up WhatsApp integration | Creatio Academy

The first step is marked as optional, so I skipped it. I created a Twilio account, but when I try to add the WhatsApp channel in Creatio, I receive an error. The steps mentioned in the document are:
 

1. Set up a Twilio free trial account to get acquainted with the integration (optional). Read more >>>
2. Set up a Twilio business account. Read more >>>
3. Set up a WhatsApp chat channel in Creatio. Read more >>>

As mentioned in the same document, we verified the following system settings, and they are available in the system:

• "Identity server Url" ("IdentityServerUrl" code)
• "Identity server client id" ("IdentityServerClientId" code)
• "Identity server client secret" ("IdentityServerClientSecret" code)

However, Creatio still shows an error when we try to add the WhatsApp channel in the Chat settings.

Please let us know what we might be missing. We would appreciate it if we could set up a quick call to review this issue.