Question

How can we disable the clickable Email and Phone (Contact) links on the Contact Form Page in Creatio?

13:22 Jan 06, 2026

Currently, when users click on the Email or Phone fields on the Contact page, the browser triggers its default behavior (launching the default mail client or calling application).

Is there a recommended way in Creatio (configuration, Freedom UI, or CSS/JS customization) to disable this on-click behavior so the fields are displayed as plain text instead of hyperlinks?

2 comments

Best reply

Ryan Farley

18:20 Jan 06, 2026

Probably the only way to do that currently is with some CSS. The following CSS will work for that on the contact page:

crt-communication-options#ContactCommunicationOptions a {
    pointer-events: none !important;
    cursor: initial !important;
    color: initial !important;
    text-decoration: none !important;
}

Ryan

Ryan Farley

18:20 Jan 06, 2026

Probably the only way to do that currently is with some CSS. The following CSS will work for that on the contact page:

crt-communication-options#ContactCommunicationOptions a {
    pointer-events: none !important;
    cursor: initial !important;
    color: initial !important;
    text-decoration: none !important;
}

Ryan

Mohammad Arman Khan

10:31 Jan 08, 2026

Thanks, @Ryan Farley, for the quick suggestion. However, clicking the phone icon is still triggering the browser’s default application to open.

Show all comments