Remove new contact from the contact name which are created automatically by incoming email.
Hello Community,
I want to remove "New Contact" from the contact name (e.g., New Contact (email address)).
I tried using a business process that runs when a new record is added to an activity. It retrieves the name from the "From" field (name ). However, since the contact field in the activity is empty, I cannot access other contact details.
To work around this, I used a timer signal with a 5-second delay, which worked. However, the issue now is that the case registration email is sent before the business process updates the contact name. I also tried delaying the case registration email, but when I do, it is not sent at all.
Is there another way to update the contact name?
Additionally, why is the email delay not working?
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Hello,
Please provide a screenshot of your business process, along with settings of the element that updates the name.
Dymytriy Vykhodets,
This is business process -
It runs every time an email message is added. After waiting for five seconds, it reads the "From" and "Contact" fields from the activity section. Then, using a script task, it extracts the name from the "From" field and sets it as the full name of the contact.
Darshan Dev Prajapat,
Please also provide the screenshot of the settings of the element that updates the name.
Mira Dmitruk,
You mean this 
After getting resultname from here i am setting full name of contact in set full name.