MS word plugin for creatio says invalid username or password
Hi ,
I have installed 64 bit ms word plugin for creatio. In order to connect i am using the same password and user name which is reflected in the account but still it says log in incorrect.
Any inputs on this would be really helpful.
Thankyou
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Hello,
Please note, that logging into Word Plugin with 2-factor authentication turned on is disabled for now, so please make sure it's turned off. Also make sure if the appropriate plugin version has been installed, verify if your System type is in compliance with plugin version 64 bit.
Instruction for proper installation is available with this link: https://academy.creatio.com/docs/8.x/no-code-customization/customization-tools/print-ready-reports/install-creatio-plug-in-for-ms-word
Also use this insttuction to disactivate 2-FA, go to point 3 and instead of enabling it, please disactivate it: https://academy.creatio.com/docs/8.x/setup-and-administration/administration/user-and-access-management/authentication/set-up-two-factor-authentication
Thank you !
Ensure that you use only https://[your_server].creatio.com/ as the Server address (without the /0 or /0/shell)
Ajay Varghese,
Please confirm that the user can access the site via a direct link. Keep in mind that if the user’s password is expanded, the first step is to change the password in the full web version, and only after that log in to the site through the Word plugin.