Twilio connector - unable to receive sms - incorrect message status
Hi There,
I just installed and configured the Twilio connector for Creatio https://marketplace.creatio.com/app/twilio-sms-connector-creatio
I can now send sms through Creatio, which is great. Unfortunately there are a few things that don't work as per the instructions provided.
1 the sms sent status stays "Queued" although the sms is delivered 
2. I'm unable to receive messages. In Twillio Console, I can see that the sms was sent. However, it doesn't appear in Creatio
Any feedback or hints would be greatly Appreciated! Thank you!
Like
Hi Julia Molnar,
This connector requires a configuring of an anonymous web service to receive SMS status and answers.
Has it been configured?
If not, please make the following:
- On the listing page, go to Installation tab
- In "Guides and manuals" block, follow the steps from paragraph 3.
Hi Oleksandr Bilousko,
thank you for your reply, I indeed hadn't completed this step yet. I have since asked the Creatio Support Team to set it up and I have tried both different settings in DlbUseBackgroundTask sys setting. However, I'm still not seeing any changes in the behaviours described above. (not able to receive sms and not changing the status from queued to delivered). Any further assistance would be greatly appreciated.
Julia Molnar,
Please check that the Webhook URL value on Twilio corresponded according to the instructions
Hi Oleksandr Bilousko, I double-checked all the settings in Twilio and cross-checked them with the System settings "Twilio SMS Service Url," and they seem to match the instructions. Please see screenshots below.
https://85-XXXXXXXX -164.ngrok.io/0/ServiceModel/DlbSmsService.svc/ReceiveSms
https://85- XXXXXXX-164.ngrok.io/0/ServiceModel/DlbSmsService.svc/