Configuration page keep on loading

Hello,

Is there any specific error on UI or in browser console?



Best regards,

Anastasiia

Anastasiia Zhuravel,

Hello,

there is no error in console. it keeps on loading.

Regards,

Sudhakar J.

SUDHAKAR JANGAM,

Hi,



Please contact support team via support@creatio.com as it's hard to identificate the root cause of the issue with no access to the site. 

Best regards,

Anastasiia

Anastasiia Zhuravel,

Hi, 

Following error is coming in browser console:

WebitelModule.js:1577  WebSocket connection to 'wss://webitel-switch.creatio.com:8082/' failed: 

connect @ WebitelModule.js:1577

WebitelModule.js:16 ========WebSocket Status========

WebitelModule.js:17 Status: 3

WebitelModule.js:1591  Event {isTrusted: true, type: 'error', target: WebSocket, currentTarget: WebSocket, eventPhase: 2, …}

that._webSocket.onerror @ WebitelModule.js:1591

De @ polyfills.20e0161dc33d636e.js:17

invokeTask @ polyfills.20e0161dc33d636e.js:11

onInvokeTask @ 651.a730b9316c400eb2.js:51

invokeTask @ polyfills.20e0161dc33d636e.js:11

runTask @ polyfills.20e0161dc33d636e.js:11

invokeTask @ polyfills.20e0161dc33d636e.js:11

F @ polyfills.20e0161dc33d636e.js:36

x @ polyfills.20e0161dc33d636e.js:36

WebitelModule.js:16 ========WebSocket Status========

WebitelModule.js:17 Status: 3

WebitelModule.js:1595 WebSocket conection closed

all-combined.js?v=8.0.8.4758:41 2023-05-04 15:42:36,0536 [Telephony] "Disconnected"

WebitelModule.js:1603 will reconnect in 640 sec.

Regards,

Sudhakar Jangam

SUDHAKAR JANGAM,

Please register this issue for our support team directly at support@creatio.com so we could investigate it properly.

Ziad Kaka,

Please note that this issue can be solved via registering a case directly for our Creatio Support team at support@creatio.com.