Hello Yuriy,



You can try to add the role of system administrator to your user and see how it will be after that. In case if it doesn't help please mail us on support@creatio.com and give us the external access under the supervisor, credentials of your user and the example of your request. 

We couldn't get the error on our side when we tried to reproduce it with access rights on the operation for the AccountCommunication object and with the restrictions on the CanUseODataService operation (that theoretically might limit the access). In addition, maybe something went wrong with BRMCSRF cookies in Postman when the request was sent on your side, but again it's only our assumption, since we need a full description of the problem. 



Best Regards,

Tetiana

Well, I removed the sales creatio commerce edition cloud license from one user and gave it to the SyncerConnection user and it worked.

But the number of licenses is limited, is it necessary?

Hello,



Yes, that's true that the marketing active contacts license doesn't give a right to work in the system in usual mode and it is used mostly for checking the ability of sending mails from the system.

Here are all the rights that the license gives:

Active marketing contact licenses ("marketing creatio 1000 active contacts"). The licenses are used for creating records in the [ Email ], [ Campaigns ], and [ Events ] sections. The number of licenses must not be less than the number of active contacts who receive marketing communications (emails, campaigns, or events).



Best Regards,

Tetiana

Dear Mansoor Basha,

Thank you for your question!

You may find these links below useful:

1. https://academy.creatio.com/docs/developer/elements_and_components/basi…

2. https://community.creatio.com/questions/how-remove-cancel-activity-butt…

3. https://community.creatio.com/questions/how-add-button-left-sections-pa…

4. https://community.creatio.com/questions/how-add-button-mainheader-below…

5. https://community.creatio.com/questions/add-custom-buttons-actionbutton…

6. https://academy.creatio.com/documents/technic-sdk/7-16/adding-action-ed…

In addition, these links may be useful for you as well:

1. https://community.creatio.com/questions/how-removehide-actions-button-c…

2. https://community.creatio.com/questions/how-enabledisable-active-row-bu…

3. https://community.creatio.com/questions/change-task-displayed-fields

4. https://community.creatio.com/questions/how-add-custom-button-action-da…

Please let us know if you need any additional assistance on this matter, and if yes, would you please elaborate on the request a little bit more

Thank you!

Regards,

Danyil

Dear Danyil Onoprienko,

My Question is not related to Creation of Button, It is related to LinkButton(Calculators) under SalesToolkit in HomePage,  Shown in below image.

Issue facing:- When click on Calculators(LinkButton), a new Homepage window is opening,  which is shown in the below image.

Please suggest me, How to ignore/Stop opening a new window Tab clicking on LinkButton(Calculators)

Using Link button Code is

{

                    "operation": "insert",

                    "propertyName": "items",

                    "parentName": "ToolsTile",

                    "name": "",

                    "values": {

                        "itemType": Terrasoft.ViewItemType.BUTTON,

                        "caption": {"bindTo": "Resources.Strings.CalculatorCaption"},

                        "click": {"bindTo": "onNavigateTocalculators"}

                    }

                },

Dear Community,

Is there any update on this issue.

Thank you in advance.

Mansoor.

Hello Yuriy. 

Alternatively to cancelling execution of each instance of the process manually, you can find this process in the Process library and deactivate it:

By answering "Yes" to the clarifying  questions, all the instances of the process will be cancelled:

Should you have any questions, please let us know. 

Best regards, 

Anastasiia

Anastasiia Zhuravel,

Thank you. I deactivated it, yet they remain with the "Error" status, and there was no dialog "...Cancel them?", unfortunately

Yuriy,

Have you tried OOB tools that cancel the process instances in Error status? It also deletes the data according the parameters you set here: 

You can find the description of all the settings on our Academy.

This probably will take some time but at least the system will do everything automatically.

Best regards,

Bogdan S.

Bogdan Spasibov,

Thank you, I tried this way. I changed the Allowed time for process instances in the "Error" state (days) setting from 0 to 1. The system started lagging, it canceled the processes with an average speed of 500 processes per hour. Users could not enter the system because of lags, and I too, only from time to time I could enter. It could take 2 weeks to wait until all the processes close, so I asked the Support to solve it. At last, as I see it, they plainly cleaned the Error instances from the Log and the slowness stopped. That's our experience.

I conclude that in our case, this method works for a low number of processes in the Error state.

Dear Carlos,



This warning should not influence anything, you can still send these bulk emails but there can be some issues with displaying them in different mail providers as the tag "u" (underline) which is used in your bulk email is deprecated.

Our recommendation is to use the CSS "text-decoration-line:underline" style instead of in places where underline is needed.



In case you didn't add any HTML blocks manually, a block with this tag could be generated automatically, and if you didn't add unsubscribe link and clicked on add it after trying to save the template and receiving the notification message about it.  

In that case, simply delete the automatically added block with unsubscribe link and replace it with the one available in the block library.

Best Regards,

Ivanna.

Ivanna Yatsura,

Hi Ivanna 

the html editor embedded into the email designer allows the user to use the unsupported "u" tag.

This fact disorient the end-user

Dear Andrew,



We do not have any limitations on that, you can have as many records as you want.



Best Regards,

Ivanna.

Dear Andrew,



Unfortunately, we do not have any base tools to implement this, it can be achieved only by hard development.



Best Regards,

Ivanna.

If you use on-site, you can try to make VIEW from another database. Then create an object based on that VIEW and use this for your lookup fields

Hello Amritha,

The issue was resolved in terms of a support case. Please do not hesitate to contact Technical Support if you face any issues like that.

Thank you!

Best regards,

Bogdan S.

Hello Chris,



This message doesn’t mean that something is broken or works in the wrong way.

It doesn’t influence the system's performance at all.



According to the information from our development team, this message appears in the Console due to the existing part of a code that was modified and currently is out of use.

It is shown to our developers as a reminder that adjustments are to be done.



Best regards,

Bogdan

Bogdan,

Thanks, but what about the error that prevents us from running the report:

Object reference not set to an instance of an object.

Thanks!

Chris

Hi Kavian, 



Regarding the feature state: 

It is needed to re-log in after changing the feature state for changes to take place. Have you re-loged in before checking the value the second time? 



As for the issue with the business rules, The support request you've opened (#SR-01019131) is still open and we're waiting for your input to proceed with the investigation. 



Best regards,

Yurii. 

Hi Anupama,

DataStreamError can be a result of a connection loss between the app and repository and as a result not all the changes are being transferred. Can you please specify what happens if you export the package from the dev-app and import it to the target app using standard package export\import?

Best regards,

Oscar

Oscar Dylan,

Yes, even when we do standard Package import, receiving the data stream error. Basically in two scenarios we are experiencing this:

1. While updating package from SourceTree 

2. While installing a plugin

Anupama,

Please provide us with the detailed step-by-step instruction on how can we reproduce the same issue in the local app and we will check it.

Best regards,

Oscar

 Oscar Dylan,

It is reproducible in two scenarios:

1. When we deploy and update package in a new instance/environment-
   1. we use Git and SourceTree for source control.  when we clone the repository and update the package, we get the attached error<StreamError.jpg>.
2. While installing any marketplace plugin in existing instance
   1. installation fails and in the error log the same error message is captured

      <<uploaded the error logs in the main section>>