When I reply to an email I expect that the new email will carry forward ALL of the connections of the original email. Instead, at least one connection, Activity, is left blank.
Can this functionality be added?
We are using rev. 8.0.1.1990 cloud based Sales module.
Thank you for confirming. This is the basic logic of the application. The thing is if you forward a letter - there is no business value in connecting the very same email to the same activity. We have registered a task for our R&D team to review this logic. I will assign your case to the project in order to raise its priority.
On the contrary, there is every business reason to maintain all of the connections on an email when replying to that email. In essence, all of the connected objects make up continuous threads of activity on those connected objects. It's the same logic behind maintaining the Account link, or the Opportunity link, etc.
I believe my expectation of the behavior (copying/maintaining all of the connections) is what any user would expect.
Let’s say I have sent an email to a contact about a webinar. After some days I want to follow up to this email. Is there a way to replyall or reply to that email instead of sending a different mail? The requirement is to have a single email thread instead of sending multiple emails about same thing. How can I achieve this through business process?
Basically we don't have such functionality in our system. Alternatively, you can read the body of the letter that arrived (if it is available in the process) and, through the parameters, throw it into a new letter. It's essentially just working with parameters.
Please also note that our core R&D department has a suggestion registered on their side to make possible send an email in single thread via business process in further releases.
