Our client cannot create cases from the incoming emails.
Solution
The reason of the issue is that the email was written to one mailbox, but there was a logic on the email server side that all emails were transferred to another mailbox and only after that they were synced with bpm'online...MoreLess
We created few business process and we are sending emails with contents in it.This email sending perfectly if supervisor run this business process.If other users try to run business process, email is not sending.
Solution
The reason of the issue is in fact that the Supervisor system user is the owner of this mailbox and it is not shared to anyone in the application. To resolve this issue you need to setup shared access as it is described in the academy article here.
Can bpm'online integrate with multiple call-center at the same time? Is there any conflict or difficulty that we need to aware? Our customer here outsourced the call-center, therefore they have an Avaya call-center and another one which I'm asking their IT. So far I need the...MoreLess
Looking at the bpm´online prod instance I can see that the option “Screenshot” is not available like in the pre prod instance. Please look at the screenshots.
Production Instance (IE 11)
Pre-Production Instance (google chrome)
Could this happen due to the browser type, or is there another configuration...MoreLess
Please check why I cannot open Opportunities Page in Custom package (user Supervisor). It is loading forever.
Solution
We've recently fixed the issue with opening of the "Page" tab in the section wizard. The reason of the issue was in the same name of the detail and the item on the page. The detail...MoreLess
We have noticed 2 issues with email replies/signatures in our system. The first is if you click reply to an email you're shown code at the start of the email.
And the second, if you change the FROM address it removes everything from the email and replaces it with code.
I have a Business Process that does not work on mobile.
In my primary application on site it works OK
Solution
BPM'online application and BPM'online mobile must be set up independently of each other - and this is why your code is not working for the mobile version. You can find more about...MoreLess
It is necessary to disable the ability to download files during synchronization, but still leave the option to download files from a mobile app.
Answer
You can disable the binary data transfer from the configuration. The mobile application will not download files while synchronizing with the...MoreLess
