Case
Looking at the bpm´online prod instance I can see that the option “Screenshot” is not available like in the pre prod instance. Please look at the screenshots.
Production Instance (IE 11)
Pre-Production Instance (google chrome)
Could this happen due to the browser type, or is there another configuration missing?
Solution
In some browsers (like IE) this action is unavailable. This is happening because of the architecture of a browser itself - the Screenshot button uses browser tools that are absent in IE.
This button uses method that is standardized by W3C, but IE and Safari do not fully support it. In order to use this functionality users will have to access the system via any other web browser. As a workaround we suggest you to use Google Chrome and Mozilla browsers.