Dear Creatio,

 

I am stuck on loading screen for a while now. Existing tabs still work but opening new tabs or refreshing a tab gives me a forever loading screen with Creatio 8 Atlas.

 

Yours sincerely,

 

Pascal

 

 

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Hello Pascal, 

 

If it's your on-site instance we'd suggest to try to restart the site/IIS. If it's cloud instance, please contact the support team at support@creatio.com for further investigation, additionally I'd suggest to provide the team with detailed screenshots of the error you have. 

 

Best regards,

Anastasiia

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Dear sir, madam,

 

I am syncing contacts and orders with their products via a webservice. I am syncing about 100k records. It goes very slow and just stops iterating without an error message. In the execution diagram I see nothing odd. It just hangs on 'Running' and nothing happens. 

 

There are also no logs since there is no error. 

 

What is going wrong and why is it so slow?

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Hello,

 

Typically importing vast amounts does take substantial amounts of resources and time it's inevitable.

 

As for an error, there could be a myriad of possible reasons for it so I would recommend you contact Creatio support so they could take a look.

Just us an email here - support@creatio.com.



Thank you.

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