Question

Delete e-mail after synchronisation

09:50 Apr 11, 2022

Hi community,

I have the following case :

In the CRM, I have a Service section which creates automatic cases from an Exchange synchonisation (i.e. When an e-mail is drag & dropped to a Creatio synchronisation folder, it automatically creates a case).

I would implement something that when I drag & drop an e-mail to this synchronisation folder, it automatically deletes the e-mail after the Creatio synchronisation is done.

Is there a way to achieve that with Creatio ? Or should it be a direct configuration into Exchange ?

Many thanks,

Jonathan

3 comments

Artem

15:21 Apr 11, 2022

Hello Jonathan,

If we understood your question correctly - you are unable to do that with Creatio.

Exchange synchronization is not able to affect nor modify the emails on the provider side.

Thank you,

Artem.

Jonathan Quendoz

15:28 Apr 11, 2022

Artem,

Is there a way to delete an e-mail after drag & dropping it into a folder from the provider side ?

This means that it would check if the synchronization has be done and if it is true then it would automatically delete the e-mail in the related folder ?

Many thanks for your reply,

I clearly understand that this is very hard to be supported from the Creatio side.

Best regards,

Jonathan

Artem

16:02 Apr 11, 2022

Jonathan,

As we said above there is no such functionality to modify third-party records through Creatio.

You could try asking such a request to the support team of your email provider.

Best regards,

Artem.

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