Is it possible to synchronize a mailbox without the Exchange Listener ?

Hi community,

 

I was wondering on which are the exact functionnalities that the Exchange Listener microservice adds to the system ?

 

Is it possible to synchronize a mailbox with Exchange, create cases based on the ingoing emails without having the Exchange Listener service on ? I did a diagnostic on a system and it seems that the service is off, however, I can still receive email, synchronize them with Exchange and even send emails from Creatio. How is this even possible ?

 

Many thanks for the clarification :)

 

Best regards,

Jonathan

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3 comments

Hello Jonathan,

 

The synchronization service is required to manage emails in Creatio .NET Framework and .NET Core since version 7.17.2. This article covers the deployment of Exchange Listener synchronization service for Creatio on-site.

 

Best regards,

Bogdan

Bogdan,

 

How were the emails managed without the Exchange Listener before the versions 7.17.2 ? 

 

Does your answer mean that after the version 7.17.2, any synchronization with an email service is impossible without having the Exchange Listener Service installed on the environment ?

 

Many thanks for these clarifications.

 

Best regards,

Jonathan

Jonathan Quendoz,

 

There was another application infrastructure before version 7.17.2.

Yes, now the synchronization with an email service is impossible without having the Exchange Listener Service installed on the environment.

Best regards,

Bogdan

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