Hello Community,
We are trying to use Dynamic Case Management for displaying our stage process. However, since the business process involves a lot of stages (12 in total), the visual representation isn’t ideal.
We attempted to organize the stages into columns and separate them into two headers ("Which column determines which case to use with a record?"), but this has resulted in unintended behavior, such as requiring manual confirmation for stage type changes (Header changes) upon modifying the column value and some bugs.
Has anyone encountered a similar situation, or have any workarounds for this case?
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You can try to create several cases (if you can split all your 12 stages of the process into several phases).
Vladimir Sokolov,
We have tried to create several cases, it requires populating a start condition. The thing is that when the start condition changes based on the column value, it triggers unwanted behavior. The user need to manually confirm stage changes when the column value (start condition) is modified.
What we expect is for the behavior to be consistent with how Dynamic Case Management (DCM) works in the "Normal" setup, where the UI immediately displays the stage changes when the column value is changed, even before the "Save" button is clicked.