When clicking email link it opens a new browser reading 'about:blank'
We have setup our Google Workspace emails inside Creatio and we can send and receive emails from the platform.
When we click an email link inside a contact, a browser opens up with 'about:blank'.
I have downloaded a windows email app on my pc thinking that would solve it but still not able to get it to work
Like
Hello,
Thank you for your question. We recommend setting up a button on the page for such needs, which will trigger a business process. Configure this process to read the lead's email address and send an email with the "To" field pre-filled, which is extracted from the lead.
Unfortunately, we don't have ready-made examples of such a process.
Additionally, we have created a request for the development team to restore the functionality of sending an email by clicking on the Email field in future releases.
Thank you for reaching out.