Question

Updatinng creatio environment error

Hello Creatio Community,

I would like to create my creatio local environment from version 8.0.6.3429 to the newest one 8.0.8.4807. For this procedure I followed the instructions on the updating guide in this link (https://academy.creatio.com/docs/release/update-guide/update-guide). 

I filled in the downloader.json with this information:

{

    "WebRootDirectory": "C:\\inetpub\\wwwroot\\CustomerJourney_9002",

    "WorkDirectory":  "C:\\Temp\\updatedCreatio",

    "Site": "CustomerJourney_UBA_9002",

    "Product": "Lending",

    "VersionBuild": "8.0.6.3429",

    "DbEngineType": "MSSQL",

    "CurrentSchemaName": "dbo",

    "RedisServer": "localhost",

    "RedisDB": 8,

    "RedisPort": 6379

}

After I run the Downloader.ps1 on the powershell (administrator mode), I get this error on the command line:

Thanks in advance for your time :)

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2 comments

Greetings,



We kindly ask you to contact support@creatio.com directly in order for us to provide you with a necessary package for updating your on-site application.

You cannot use the updater to get the update files since Creatio 8.0.0, you need to ask support for the files. For some reason, the update guide does not mention it, and nothing in the partner knowledge base explaining it either...

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