Setting up Mailbox with specific folders, no folders showing up

Hello,

I added a new mailbox to our our Creatio on-prem instance and want to download emails from customized folders.  I've selected this option but no folders are displaying. What could be causing this?

Thank you!

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1 comments

Hi Francine Braese,

Do those folders have access to be shown at CRM end?
Also, did you try to check the inbox for the mail synchronization confirmation?

BR,
BHoobalan Palanivelu.

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