Question
7.15
Studio_Creatio

Process hasn't end

Tomasz Branicki
13:50 Jul 23, 2020

Hi;

I Run the Creatio proces using ProcessEngineService.svc

and from time to time we get responce

"The remote server returned an error: (400) Bad Request."

the request looks like that

{"ParameterValues":[{"Name":"ClaimQuotationId","Value":"fb805d29-20cb-4148-08f1-08d82c03864d"}],"SchemaName":"UsrManualCostEdit"}



Process starts,  reach to the end but still has status "Running"



where can i Find logs showing the problem?

 

Regards

Tomek

 

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Oleg Drobina
20:00 Jul 23, 2020

Tomasz Branicki,

Hello,

 

Please share BusinessProcess.log and Error.log files from your local app (can be found in C:\Windows\Temp\Creatio folder) and also specify the exact time when the process should've been completed. And also please share the name of this process and its UID from SysSchema table.

 

Best regards,

Oscar 

KrishnaPrasad
14:18 Jul 23, 2020

Can you try 'open'ing the process instance from process log, check if any elements show 'error' status. If yes, click on that and then click on the 'show error description' button.

Tomasz Branicki
16:26 Jul 23, 2020

KrishnaPrasad,

Hi;

thanks for replay

all steps have completed status.reason why ProcessEnginService return 

I just looking for the reason why ProcessEnginService return response 400 Bad request.

Mayority of similar requests looks fine

 

Regards Tomek

 

Oleg Drobina
20:00 Jul 23, 2020

Tomasz Branicki,

Hello,

 

Please share BusinessProcess.log and Error.log files from your local app (can be found in C:\Windows\Temp\Creatio folder) and also specify the exact time when the process should've been completed. And also please share the name of this process and its UID from SysSchema table.

 

Best regards,

Oscar 

Tomasz Branicki
10:05 Jul 24, 2020

Oscar Dylan,

thanks Oscar

I find the deadlock errors so i think that was an reason

But i still wonder why this process anyway starts and has running status even he reach the termination step.

here are the dates

2020-07-22 10:15:25.703

2020-07-22 10:05:24.043

2020-07-22 07:50:28.773

2020-07-22 07:46:50.083

2020-07-22 07:39:57.850

2020-07-22 07:31:23.590

 

 

 

Oleg Drobina
16:32 Jul 28, 2020

Tomasz Branicki,

 

Hello Tomasz,

 

It will be almost impossible to say without direct access to the database and the application. Please email us at support@creatio.com and we will take a look at the deadlock problem more closely.

 

Thank you!

 

Best regards,

Oscar

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