Mailbox synchronization - not working well

Hi team,


Do you have any idea why mailbox synchronization from my customer is not working well? They told us that they always have the problem that mails from this folder are not synchronized. When they synchronized it manually it works. 

One example: On April 26, the synchronization worked. Not again on April 27, and a day later on April 28 all emails from April 27 appeared in the CRM.

I checked the system settings regarding mailbox synchronization interval and all looks good: 

Can you please help me out with this issue? What do you think it could be a problem?


Thanks in advance!


Kind regards,


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Hello Marijana,


This seems like an issue that Creatio support can help you with.

Please contact us with this issue by sending us an email at


Thank you,


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