Question
Different UI's in mobile app for employee and for external user
11:17 Oct 14, 2026
Hello,
I'm experiencing an unusual issue with the Creatio mobile app.
When I log in using an employee account, the application opens with the Freedom UI home page as expected.
However, when I log in using an external account, the starting page is displayed in the Classic UI. Interestingly, when I navigate to modules, the Cases module is still displayed in Freedom UI.
I would like both views to use Freedom UI.
Could you help me with fixing that behavior?
Employee view of home page

External view of home page

External view of "Case" module
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