List page not updating automatically after process deletes records
Hi everyone,
I have a question regarding live update in Creatio.
I have an object with Enable Live Update activated. However, when records from this object are deleted through a business process, the list page does not update automatically.
Users still see the deleted records until they manually refresh the page.
Does anyone know if there is a way to force the list to refresh automatically when records are deleted by a process?
Any suggestions or best practices would be greatly appreciated.
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Hello.
Please note that the Live Update mechanism is triggered only when the author of the changes is the current user. This means that if a user modifies data, the update notification is sent only to that user’s active session. Other users will not receive an automatic update for those changes. This limitation is intentional and is designed to minimize additional resource consumption, especially on high-load environments.
There are plans to extend this functionality to support updates for all users; however, due to the complexity of such an implementation, it is not expected in the near future.
Additionally, at the moment, the Live Update feature supports automatic refresh only for record creation and record updates. Record deletion, including deletions performed via business processes, is not currently supported. Therefore, when records are deleted, the list page does not refresh automatically, and users need to manually refresh the page to see the updated data.
Best regards,
Antonii.