Is it possible for a landing page to update a record instead of create a new one?
If I create a landing page for Contact, is it possible to update an existing contact if a value matches, such as an email address, rather than always create a new contact?
Thanks,
Ryan
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Dear Ryan,
Using default tools - no. However, it is possible with the help of web service. The idea would be to use default landing pages functionality and a business process that would listen to the landing page call and, based on it, perform the required actions to a contact. You may use API data service to develop such implementation.
Regards,
Dean
Dean Parrett,
Thanks Dean. I did figure that was the case.
Ryan
Ryan Farley,
Can you copy the business process 'Lead Identification', then modify it adding elements to read and update data, like the email address, if the contact record is found?
Julie Cooper,
That would work for Leads, but not for a landing page for contacts. The difference being that for leads, the landing page creates the lead and then kicks off the process to create, or link to an existing contact for the lead. In this case for a landing page for a contact, the contact is created by the landing page directly, so there's no process to modify - at that point the contact is already created.
Ryan