Incapsula incident ID error when using OData with OAuth authentication
I have configured an OAuth account in Creatio. When I submit OData requests using Postman from my local environment, the request fails with the following error:
“Request unsuccessful. Incapsula incident ID:
Has anyone encountered this issue before?
I would like to understand whether this error is typically related to a misconfiguration on the Creatio side (for example, OAuth, user permissions, IP restrictions, or OData settings), or if it requires additional configuration or whitelisting on Creatio’s infrastructure side related to Incapsula.
For context:
- The request is executed successfully from Postman locally, but consistently fails with the Incapsula error.
- Authentication is performed via OAuth.
- No detailed error response is returned beyond the Incapsula incident ID.
Any guidance or similar experiences would be greatly appreciated.
Like
Hello,
Could you please provide an extended version of the error to better understand the issue?
Sure. When making the call in Postman to https://my-instance.creatio.com/0/odata/MyTable
I get a 200 code but with the following message:
<html style="height:100%">
<head>
<META NAME="ROBOTS" CONTENT="NOINDEX, NOFOLLOW">
<meta name="format-detection" content="telephone=no">
<meta name="viewport" content="initial-scale=1.0">
<meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1">
</head>
<body style="margin:0px;height:100%"><iframe id="main-iframe"
src="/_Incapsula_Resource?SWUDNSAI=31&xinfo=14-9563318-0%200NNN%20RT%281768398783812%2013%29%20q%280%20-1%20-1%20-1%29%20r%280%20-1%29%20B12%2811%2c748823%2c0%29%20U6&incident_id=153000480030609553-52193177030429710&edet=12&cinfo=0b000000&rpinfo=0&cts=6xwb1BMLFPW1EJ%2bmvV8UDNe2KFWyjZg%2fdeMlMfjgnZf9Xsa1RPnzOa2voMOgSfpa&cip=<my ip>&mth=POST"
frameborder=0 width="100%" height="100%" marginheight="0px" marginwidth="0px">Request unsuccessful. Incapsula
incident ID: 153000480030609553-52193177030429710</iframe></body>
</html>