Question
How to customize default email for sending mails for case registration for different business units
14:35 Feb 23, 2026
Hi,
We have several business units and for each business unit there is separate mailbox.
We are facing an issue when we create a case manually for a specific business unit then email should get triggered to the contact with the Business unit specific email but every time we create a case regardless of the business unit , the mail is triggered from a single mailbox.
How can we resolve this problem?
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