I'm trying to debug an email lister for a client.
But in the Email Listener Service Diagnostics, within the Checking mailbox health section.
When I select a mailbox, send a test email and run diagnostics it returns an error "One or more errors occured".
How do I check what these errors are?
Like
Hello,
What checks can be performed in such a case:
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Verify the mailbox parameters in MailboxSyncSettings table to ensure that the tokens are correct.
Select * from "MailboxSyncSettings" -
1Try reauthorizing the mailbox. If basic authorization is used, provide the mailbox credentials again.
2.2 If OAuth authorization is used, execute the script:
update "MailboxSyncSettings" set "ErrorCodeId" = '5f906e1c-9521-45df-8e43-82b5109e0e4d' where "Id" = '*mailbox_id*'
This will trigger an error message in CTI Panel . Then click "Connect mailbox again" in the error message that appears in the communication panel.
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Check the application logs and microservice logs for errors after reconnecting the mailbox.
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Ensure that the Email Listener settings are correct and that you are using the new version 1.0.17, which is available in the article.
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It is also important to verify that the settings on the provider side are correct.
If you encounter any other errors, please contact the support service. support@creatio.com