Hello community,
we faced with an issue of proper diplaying of an email template. In some email clients the template is displayed with additinal gray frames around the columns, rows and cells. While in another, and inside Creatio in designer, it is displayed properly.
We are observing this issue with new and classic Outlook respectively. THe template is built in Classic UI. Did anybody face with the same situation?
Like
Hi Artem,
it might be that the Classic UI Designer for Bulk Emails (with Classic UI being deprecated) is not updated anymore, and that is what is causing the rendering issues, when Email Clients are changing?
see: How to Create Bulk Email Using Classic UI? | Community Creatio
10:22 Dec 19, 2025
Point of attention - we noticed that bulk emails generated in Classic UI do not always render properly anymore in certain client versions of Outlook etc... Code behind the email has improved with the new designer
Best,
David