Hi.
I set 4 of our 200+ users' session timeout to 240 minutes.
The system Default is 60.
However, those 4 users are timing out at 60 minutes.
See images below -- what am I missing?
Thanks
Rob
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Hello!
The value of the personal User session timeout is applied after the user's previous session ends if the value was changed during the user's active session.
Please make sure that the user's session has ended and check the session time of this user one more time.
Thank you for reaching out!
So, do you mean the user needs to log out of Creatio for the new value to work?
If so, its not working as advertised then -- I have logged out many times since I changed it to 4 hours, and it still logs me out at 1 hour (system default). I have also rebooted.
Any suggestions are appreciated. Thanks, Rob.
Verified its not just me that has this problem here at our organization.
Hello!
Could you please check the End Session Method of the specified users in the sessions detail?
If the value is 0, it means that the session was not finished, and it is better to finish it manually by the user by logging out.
Also, we recommend you perform Flash Redis on the site. This may help you to clear cash.
Please notify us about the result after.