Hi. I set 4 of our 200+ users' session timeout to 240 minutes. The system Default is 60. However, those 4 users are timing out at 60 minutes. See images below -- what am I missing? Thanks Rob
The value of the personal User session timeout is applied after the user's previous session ends if the value was changed during the user's active session.
Please make sure that the user's session has ended and check the session time of this user one more time.
So, do you mean the user needs to log out of Creatio for the new value to work?
If so, its not working as advertised then -- I have logged out many times since I changed it to 4 hours, and it still logs me out at 1 hour (system default). I have also rebooted.
Hello, When I log in to Creatio, then close the browser, reopen it, and try to access Creatio again, it turns out that I need to log in again. From what I understand, this is due to the fact that cookies are set to expire at the end of the session, so they are removed when the browser is closed. As a result, the system setting "UserSessionTimeout" is not being respected here. Is there any option to change this behavior?
When you close the browser, in this case, the value of UserSessionTimeout is generally not used. The browser, by default, should not delete cookies; this only happens if the user sets it up that way.
I also logged into the environment on a new browser with default settings, closed it, reopened it, and I was still logged into the environment, which is expected because the cookies still exist.
I would recommend checking the browser settings and how it handles cookies.
It seems that it's now easy to block third-party cookies, but our system stores third-party cookies, and, for example, in Chrome, this is called 'site data on the device,' where you can choose to clear everything when you close all windows.
How to increase the timout as everytime, I install a package in local instance (Creatio 7.18.4 Customer Center), the session ends and the installation fails.
This can be done by editing the value in UserSessionTimeout system setting.
By default, the system has the next time range for the "User session timeout" parameter: the minimal value is 10 minutes and the maximum value is 720 minutes (12 hours). So you can set the needed value in system settings for all users ("User session timeout") according to this range:
Also, you can open a user profile and set the personal timeout period for the specific user (need to go to the "Access Rules" tab):
In order to solve that issue we would like to ask you to mail us on support@creatio.com, so we can get more detailed information and will be able to help you.
