Hello
I've created a landing page record in Creatio for collection contact data, which creates Contacts, not Leads. It works fine, but I would like to extend the list of the fields which are involved in Contact creation.
I mean that data from all neccessary fields from my webform is transfered in new Submitted form record. But for the Contact record the only fields FullName, Phone and Email are used by default. If I try to add more fields (jobtitle, for example), their value are not transfered to Contact record despite of configured mapping on the webform side.
I've checked the BP "Searching and creating contact" and found that it can read only few contact fields from web service data (from web to object mechanism). So, my question is how can one extend the list of the Contact fields obtained from web to object mechanism? Or is there another way for solving my task?
Thank you!
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Hi,
Good question indeed, was wondering recently how to increase that. Documentation is scarce on how to configure webhooks further than FormSubmit and OOTB behaviour.
Damien
I guess there might be another way: to build custom business process that will start on creating of new Submitted form record and will map and transer data from form record to corresponding contact record. But I'm not sure.
There is an out of the box process that does this that you could extend. It's called "Populating Contact with Submitted form's data". It's a pretty simple process and would be easy to include additional fields.
If you didn't want to create a new version of that process, you could also just create a new process that had a start signal of Submitted form added and contact is filled in or Submitted form modified in contact field (and it's filled in) and then copy over the remaining values.
Ryan