Business Process: Extract part of email subject to use as parameter to assign proper category
17:27 Feb 28, 2025
Hello Creatio friends,
I've set up an email box to generate cases, but it is not assigning category/sub-category.
I'm working on a business process to re-assign email generated cases to the proper Cat/sub-cat. I want to pull the first word after [EXTERNAL] from the email to use as a match to proper Category. Sub-category can be a static lookup value for this use-case.
For example with a subject line of "[EXTERNAL]Chicago - Assistance needed" I want to just extract Chicago, then use a BP to do a Modify Values: Category = extracted text.
Any great way to go about this?
Thanks,
--Israel
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