Hello community,
I'me testing AI Segmentation Agent within working with Bulk Email. I've asked to add some contacts to the audience of an email, but agent has responded that it could not find Contact table.The exact response is:
It seems that even with "Contact" as the entity name, the system cannot locate the correct table. This might be due to specific schema customization in your Creatio environment.
As I see in the configuration Contact entity hasn't been renamed, but I might see in a wrong place. Where also can I check whether Contact table has been renamed or not? Or does the issue have another reason?
Like
Hello,
The standard Contact object is usually represented by the Contact entity/schema, so if the Contact object has not been replaced or significantly customized, the issue may not necessarily mean that the physical Contact table was renamed.
You can additionally check the following places:
- Configuration / Advanced settings
Search for the Contact object schema and verify its Name and parent/replacing schemas. Please check not only the caption, but the schema name as well. - SysSchema metadata
You can also check the object schema metadata in SysSchema, for example by looking for schemas with the name or caption related to Contact. - Access rights and AI Agent permissions
Since the object exists in the configuration, the error may also be caused by insufficient permissions or by the AI Segmentation Agent not having access to the Contact object/entity in this environment. - AI chat logs
We also recommend checking the AI chat logs. They may contain a more specific error message that can help identify the root cause.
So, I would first confirm that the Contact schema exist, then check permissions, agent configuration, and AI chat logs. If you are not able to resolve the issue on your own, please contact our support team at email support@creatio.com
Kind regards,
Alina