Hi All,
I'm Trying to add an account to mailbox synchronization setup, but an error message appears when I try to login using email & password (Your email or password is incorrect. If you have 2-Step-Verification enabled - please use the app password.), I didn't enabled 2-Step-Verification, And I'm Sure the Email & password are correct.
may you help me to fix this issue.
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hi Anas Iyad Ahmad Ibrahim,
The mailbox account addition steps are drilled into a simple process.
1. Set up an APP password for the email account in the corresponding mail service provider.
2. Copy the APP password newly created.
3. When entering the mailbox id, give the password as copied APP.
https:/academy.creatio.com/docs/user/setup_and_administration/base_integrations/mailbox_setup/faq/mailbox_setup_faq
https://support.google.com/accounts/answer/185833?hl=en
Please ensure that the Email Listnere is setup if the instance is local environment.
BR,
Bhoobalan Palanivelu.
hi Anas Iyad Ahmad Ibrahim,
The mailbox account addition steps are drilled into a simple process.
1. Set up an APP password for the email account in the corresponding mail service provider.
2. Copy the APP password newly created.
3. When entering the mailbox id, give the password as copied APP.
https:/academy.creatio.com/docs/user/setup_and_administration/base_integrations/mailbox_setup/faq/mailbox_setup_faq
https://support.google.com/accounts/answer/185833?hl=en
Please ensure that the Email Listnere is setup if the instance is local environment.
BR,
Bhoobalan Palanivelu.