Bulk Emails Stuck in Queue After Sending to Campaign Audience
Hi team,
I have created a campaign and added the target audience. When i started the campaign, the emails remain in the queue and are not being sent.
Has anyone experienced this issue before? Could you please help me understand what might be causing it and how to resolve it?
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Good day, Tanu,
The "Queued" status is not an outright sign of issues with delivery to the participant.
Creatio sends emails to the addressee throught the ESP, but waits for an email response before changing the status.
The Queued status may mean one of the following:
- the delivery was completed, but the reply has not been returned by the provider
- the email was queued for delivery, but until it has been Delivered or "Bounced", it remains "Waiting to retry" on the ESP side.
Seeing as "Waiting to retry" has no corresponding status on Creatio end, the recipient remains Queued.
Email Service Providers may retry delivery for up to 48 hours (ElasticEmail) and up to 72 hours (SendGrid).
- Longer periods of being Queued may point to complications with delivery or responses not being sent out by ESP.
Should you require a more in-depth analysis of Queued status, please contact us at support@creatio.com with an Id of the BulkEmail in question.
It is best to do so no later than 7 days after the initial delivery, as this will allow us to examine the logs before they are overwritten.
Hope this helps!