Hi Mentors,
I’m referring to this documentation:
Manage Prices – Creatio
(https://academy.creatio.com/docs/8.x/creatio-apps/8.0/sales-tools/products-and-prices/manage-prices)
I have created multiple price lists for a product (VIP Partner, Platinum Partner, Silver Partner, Bronze Partner, Base, etc.) and assigned the corresponding prices for each.
I also enabled the Price List field on the Account object.
My goal is: when an Account has a specific price list assigned, every Order created for that Account should automatically use the prices from that price list.
However, when I create an Order for an Account with Partner Platinum as the assigned price list, the Order still pulls the Base product price, not the price from the Partner Platinum list.
The total amount is always calculated using the base price.
I also noticed that in the Order → Products tab, I can manually select a price list for each product, but regardless of what I choose (Account-level or Order-level), the system still uses the base price.
How can I fix this issue?
Any guidance would be appreciated. Thanks in advance! 🙏🤞
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Hello!
In the community case below it's answered that this "logic [... is] currently only implemented on Classic UI pages and will not function on Freedom UI pages".
https://community.creatio.com/questions/pricelist-not-populating-specif…
We are considering a long-term CPQ implementation and I understand that from a functional perspective, CPQ depends on having a valid price list, and in Classic UI this was resolved automatically at UI level. In Freedom UI, this logic is no longer executed.
Could you please clarify:
- Whether Freedom UI CPQ intentionally requires explicit or custom price list resolution
- What the recommended replacement pattern is (server-side logic, business rules, services)
- Whether native Account → Price list auto-selection is planned to be implemented for Freedom UI? And when?
Thank you,
Jacek