We have this senerio -
We have setup our Organization structure as below -
- All employees
- Complaints
- Complaints Investigator
- Complaint Manager (Manager role of Complaint investigator)
- Customer Care
- Team Manager (Manager role of Customer Care)
- Area Manager (It is manager of Team manager but can't do that in creatio so added as a child role of Customer Care)
- Complaints Investigator
- If I give some permission to Complaints org group, will that be inherited by Team Manager / Complaint Manager ? ~ I am under assumption that Managers role will inherit the permissions of their subordinates, but if I give certain permission to Complaints then does that pass to Area Manger ?
Creatio 8.3.x
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1 comments
14:39 Nov 12, 2025
Hello.
In this configuration, the Complaint Manager will obtain all access rights and permissions from the roles Complaints Investigator and Complaints.
Best regards,
Antonii.
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