Why do activity participants receive meeting invitations via email?

Issue:
When I create internal tasks, I sometimes need to add external contacts as activity participants. However, shortly after adding them, the external participants receive an automatic invitation email containing details about the activity (information that was intended to remain internal).

Current Setup:

  • My Outlook is synchronized with Creatio.
  • The Activities are of Category “To do.”
  • Show in calendar is set to true.
  • No reminders are configured.
  • I do not click the “Send invitations” button.
  • The “Send invite to participant” checkbox on the Activity Participant object is set to false by default.

Despite this, when external participants receive these unprompted invitations, I notice that the “Send invite to participant” checkbox on their Activity Participant record has automatically changed to true. This has occurred multiple times.

Question:
How can I safely add external contacts as activity participants to my “To do” activities without triggering invitation emails?

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1 comments

Hello Carmen,

Two things that come to mind immediately:

1) Is it possible a Business Process is causing this behavior (Add Dummy Participant -> Check Process Log for any triggerd Processes)? 

2) Is it possible that there is a replacing Object for ActivityParticipant in a Package that is loaded after the Package you are working in due to package dependencies? For example somebody could have accidentally created a replacing object of ActivityParticipant inside the "Custom" Package. In this case it would "overrule" other replacing ActivityParticipant Objects in any other package.


If the issue persists, I would suggest getting in touch with support@creatio.com directly, as it is OOTB functionality and they can offer direct support

Kind regards, 
David

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