Hello,
We are trying to set up telephony integration.
We have licenses : asterisk connector for creatio user cloud . We have modified SysMsgServerNode and SysMsgLib ( value = Asterisk 13/16/18 (AMI) telephony integration library)
We have also set up CMS and Asterisk.
At telephony we see a message : Phone server connection is unavailable. Please ensure that connection parameters are set up and that the server is online
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Hello!
We would highly recommend checking if your VPN, as well as verifying that the integration synchronization is functioning properly in your CRM system.
Additionally, you can check the set up instructions for Asterix here: https://academy.creatio.com/docs/8.x/no-code-customization/base-integrations/phone-integration-connectors/set-up-integration-with-asterisk
Thank you for contacting Creatio support!