Working days filter

Hello Frederico,
You can try with this type of code in the business process:

[#dateCase#].DayOfWeek.ToString()=="Saturday"?[#dateCase#].AddDays(2):[#dateCase#]

and

[#dateCase#].DayOfWeek.ToString()=="Sunday"?[#dateCase#].AddDays(1):[#dateCase#]

LÉZORAY Nicolas,

Hi Nicolas, this apply only in case they dont work on saturday or sundays. The SLA applies for holidays or others non working days. I want to use that as well because are not working days.

You can add a boolean var isHollidays set by default to false, in the business process, then add a source code with the non working days in an array :

ObjectList<string> Hollidays = ObjectList.Create(
	"0101",
	"2512" 
);
 
var dateCase= Get<string>("dateCase");
 
if(Hollidays.Contains(dateCase)) {
	Set<bool>("isHollidays", true);
}
 
return true;

So next step is a formula which will check the isHolliday value, you can add one day if it is an holliday day :

[#isHollidays#]?[#dateCase#].AddDays(1):[#dateCase#]

I hope this helps you !

LÉZORAY Nicolas,

Thank Nicolas, I was hoping we could use the OTB functionality already implemented in the case SLA.

The out of the box logic for resolution dates for cases based on SLA starts with the CaseTermCalculateEntryPoint source code schema. It uses the CalendarUtilities source code schema, which is where the real work with adding days based on a selected calendar is done. You could look at those to see if you could reuse for your needs.

Ryan

Ryan Farley,

Thanks Ryan, I look that and seams is always on future dates, from start date + in my case is from today - (days) I guess is a good idea to have as date filters (workin days).