Issue with Clio Utility

The command "clio ver" shows the version of the Clio command line itself. The error is mentioning the version of cliogate, which is a package installed on the Creatio system. 

To check the version of cliogate, use: 

clio ver --gate -e dev-env

To install or update the cliogate on the system, use: 

clio install-gate -e dev-env

Ryan

Sorry, missed that you mentioned the version of cliogate is up to date already. I've not experienced that issue. 

It seems there might be an issue with the connection between a clio and your dev. Try installing the gate again:

clio install-gate some_application_name

And then restart the dev:
clio restart some_application_name

 

This message only appears when dev-env does not have cliogate package installed,m  you can validate it with  `clio packages -f cliogate`. 

You should see something like this. If nothing comes back, then you need to reinstall cliogate. 

Use `clio gate -e dev-env` to reinstall cliogate

Dmytro Vovchenko,

I got an exception on this:

clio install-gate -e dev-env
Uploading...
   at System.Net.HttpWebRequest.GetResponse()
   at Creatio.Client.CreatioClient.Login(Int32 requestTimeout)
   at Creatio.Client.CreatioClient.InitAuthCookie(Int32 requestTimeout)
   at Creatio.Client.CreatioClient.get_AuthCookie()
   at Creatio.Client.CreatioClient.CreateCreatioRequest(String url, String requestData, Int32 requestTimeout)
   at Creatio.Client.CreatioClient.UploadFile(String url, String filePath, Int32 defaultTimeout)
   at Clio.Common.CreatioClientAdapter.UploadFile(String url, String filePath)
   at Clio.Package.BasePackageInstaller.UploadPackage(String filePath, EnvironmentSettings environmentSettings)
   at Clio.Package.BasePackageInstaller.InstallPackedPackage(String filePath, EnvironmentSettings environmentSettings, PackageInstallOptions packageInstallOptions)
   at Clio.Package.BasePackageInstaller.InstallPackage(String packagePackedFileOrFolderPath, EnvironmentSettings environmentSettings, PackageInstallOptions packageInstallOptions)
   at Clio.Package.BasePackageInstaller.InternalInstall(String packagePath, EnvironmentSettings environmentSettings, PackageInstallOptions packageInstallOptions, String reportPath)
   at Clio.Package.PackageInstaller.Install(String packagePath, EnvironmentSettings environmentSettings, PackageInstallOptions packageInstallOptions, String reportPath)
   at Clio.Command.PushPackageCommand.Execute(PushPkgOptions options)

Artem Ivzhenko,

according to the trace of the error the request to login either timed out or returned an error. This might be also related to the fact that dev apps are shut down automatically in case there is no activity in the dev app for the past 60 minutes. Try the following steps:

1. Open the login page of the dev app in the UI and make sure it's loaded.
2. Wait for 1-2 minutes (for the app to completely initialize after starting).
3. Try executing the cliogate install once again.

Please let us know about the result.

Oleg Drobina,

I followed the steps you outlined above and I still get the same error.
I don't understand why a connection error occurs, especially since the ping command returns:
[INF] - Done ping-app.
At the same time, other developers connected to the same environment are working without any issues.
I am not connected to a VPN or proxy server.

Oleg Drobina,

In my understanding, a timeout error should not occur immediately after running the command, but rather after some time has passed, since a timeout cannot happen within just one second.
In my case, I receive the error right after launching the command, without any delay.

Artem Ivzhenko,

Hello, the issue was resolved in the clio version 8.0.1.27. Thanks for your attention. In this version, we fixed the situation when the config file URL uses a form like 'HTTP(s): my-creatoio.com/' with '/' in the end.