Email notification when case is open directly from Case section
Hi all,
Is there a settings to notify user when a ticket is open directly in the Case section?
We are basically registering cases through email, and it works fine, but if I register a case directly in the Case section there is no notification to the user.
User only receive email if I send an email from the case, meaning not automatically.
Any thougths?
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Hello,
This behavior can be achieved using the OOB functionality.
This article will help you with the setup: https://academy.creatio.com/docs/8.x/creatio-apps/products/service-tools/service-cases/case-settings/set-up-email-notifications
Please, pay attention to this block: https://academy.creatio.com/docs/8.x/creatio-apps/products/service-tools/service-cases/case-settings/set-up-email-notifications#set-up-contact-case-notification-rules
It will guide you through the necessary settings.