Question

Attachments in Cases for agents

22:39 Apr 15, 2024

Hi, I was testing the case section and could not see attachements while logged in as a service agent, but when I tried as an admin I could see it.

Any idea about what I should change in order to make it available to my agents?

Best Regards

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2 comments

11:53 Apr 16, 2024

Hello,

The issue is already fixed in version 8.1.2, so we recommend to update your application.

If you require the fix for 8.1.1 please contact support team on this matter.

14:01 Apr 16, 2024

Bogdan,

Thank you, We are currently on 8.1.1.3635.

I will plan an update.

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