Can't connect to the app mobile - Error 500

Dear Community,

We are having an issue while connecting to our plateform's mobile application for all users. An error occurs when we try to test it after setting up workplaces, list of sections, pages and details in the mobile app wizard config and binding workplaces data.

below is the error displayed in the message log:

Model Name: SM-A525F

Platform: Android

Platform Version: 12

Resolution: 412x867

IsHybridMode: true

RootAppDirectory: creatio

ApplicationVersion: 8.1.0

ApplicationMajorVersion: 8.1

UseNativeSynchronization: true

UseNativeImport: true

UseNativeExport: true

UseNativeLogout: true

UseNativeMetadataSync: true

UseNativeFullSynchronization: true

UseDataService: true

IsDevMode: false

CurrentDateTime: 2023-09-22T16:53:52.064Z

ServerUrl: Url

ContactId: 96b911ed-39f0-4ca1-b828-d816b829d145

CultureName: en-US

ApplicationRevision: null

WorkplaceCode: Chartering

ProductInfo: {"ProductName":"Creatio","ProductEdition":"studio","CustomerId":"111","Version":{"Major":8,"Minor":0,"Build":6,"Revision":3439,"MajorRevision":0,"MinorRevision":3439}}



Type: Terrasoft.ServerException

Message: Server request returned error

AdditionalInfo: {

"statusCode": 500,

"url": "platformUrl/ServiceModel/MobileMetadataService.svc/Load/Chartering/en-US"

}

Stack trace:

Class.getServiceFailureException(terrasoft-all-combined.js:34788:29)

Class.getExceptionFromResponse(terrasoft-all-combined.js:5953:19)

Function.getExceptionByType(terrasoft-all-combined.js:53101:41)

Function.getException(terrasoft-all-combined.js:53156:21)

Function.processFailure(terrasoft-all-combined.js:36719:55)

terrasoft-all-combined.js:36791:20

Object.callbackFromNative(cordova.js:295:52)

processMessage(cordova.js:1081:17)

processMessages(cordova.js:1104:9)

pollOnce(cordova.js:973:9)

pollOnceFromOnlineEvent(cordova.js:960:5)

Any help would be appreciated.

Thank you in Advance,

Mouna.